About Hartford Mechanical Plumbing
Founded on Trust, Service, & Quality Work
Hartford Mechanical has remained committed to a set of core values that are rooted in performing quality work at honest prices. Nearly half a century later, the original Mr. Rooter business is still servicing homes and businesses in and around Oklahoma City. It’s still independently owned and operated with strong ties to the community that made it all possible.
We’ve never lost sight of that local connection. Today, Hartford Mechanical is a large family of independently owned and operated plumbing companies united by a common set of values and a shared belief in providing the best customer service possible. Through experience we’ve learned that exemplary service comes naturally when you truly care about your customers.
At Hartford Mechanical, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.
Our Code of Values
Respect
- Treating others as we would like to be treated.
- Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Acknowledging everyone as right from their own perspective.
Integrity
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner: “Above the line…”
- Communicating openly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
Customer Focus
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customers’ needs in every situation.